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Willis Orchards Butchers Trees!

My problem is with an Internet mailorder nursery, Willis Orchard and I was surprised how unprofessional everything appeared, let me explain. I purchased a Hachiya persimmon tree 5-6' that had supposedly borne fruit in 2009. The persimmon tree switch that arrived had no evidence of branching or fruiting. It was less in size than 5 feet even if you consider the butchered roots. This persimmon tree advertised as old enough to bear persimmons has not performed as Willis Orchard advertised- No Fruit! Actually my wirfe says she could have purchased this plant at Home Depot or Lowes for less than $20, one third the cost of Willis Orchard's price. We thought we were getting a more mature tree as reflected on their website. The root system reflects that it was grown in a coffee can or slightly larger sized container. A local neighbor who is a master gardener doubts this tree ever bore any persimmons at all. Another problem is I don't know what type of plant I have for sure as there was no identifying tag. A professional nursery would have a tag so as to know what to ship. Willis Orchard provided no planting instructions with the delivery or on the phone, I have tried to resolve these problems by E-mail and phone calls, but the people at Willis Orchards are rude and aggravating to deal with. After experiencing this uncomfortable and losing financial situation I tried to get my credit card company to charge back but they said I complained too late. I feel that I have been "ripped off!" When I went online to various garden forums and to BBB of Georgia it appeared my problems with Willis Orchard are not too uncommon.
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4 comments
Anonymous
#534583

wow.. and I thought it was just my bad experience. I even tweeted my horrible experience and they seem to auto delete my tweets now lol

geminishele
#382726

I am so sorry to everyone that has suffered at the hands of Willis Orchard Company, I too am in the middle of a dispute and will be complaining to the BBB, Consumer Affairs and FTC and I recommend everyone do the same. Even if you don't get resolution hopefully all these agencies investigating them will get wise and somehow put them out of business or, just maybe, they will clean up their act! So frustrating and sad how much time and money we have all spent dealing with this shoddy business.

Anonymous
#380287

WILLIS ORCHARD POOR PRODUCT AND CUSTOMER SERVICE. Willis Orchard has poor quality products, offers guarantees they KNOW they can't honor like their fruit trees being hardy in zone 5 and able to survive Chicago winter; thee most rude employees and worst customer service. Worst part is you have to wait 6 months before you know the product is dead then wait another 7 months before replacement is sent if they don't lie about when it will be sent like they did to me so YET ANOTHER 6 months is going to pass and it will be 2 YEARS OF GROWING TIME LOST and i'm out over $100 in product and shipping plus shipping to return the dead trees!!!!

Seems to be a scam.

Anonymous
#290351

Willis Orchard is the worst company I have ever dealt with!! They offer low-quality products (mine arrived DEAD!) and horrible customer service.

They are rude and impossible to deal with. Truly horrible people.

I ordered $100 worth of raspberry plants, they all arrived DEAD, I contacted Willis Orchard and asked for a refund.

They told me they "do not give refunds" so I am out the money and out the raspberries. This entire growing season is lost!!

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ID
#222624 Review #222624 is a subjective opinion of poster.
Location
Frankfurt, Hesse
Product
Willis Orchard Company Tree
Loss
$20
My recent unpleasant negative experience with Willis Orchards began when I ordered one Elliot and one Sumner pecan tree, 10-12 feet tall, priced at a total of $300.00. When I arrived they tried to overcharge me and ended up selling me un-grafted pecan trees even though...
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ID
#221606 Review #221606 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Willis Orchard Company Tree

Willis Charged and Shipped an Order I Cancelled!

terrible company to deal with. i ordered a sylvester palm on 5/18,told would arrive in 5-7 days, i already had hole dug and it did not arrive on call to Willis was told it had shipped and be there ina couple more. a follow up call says it didnt ship and would call back. after another week with no call back i asked for a refund, week later still no refund, another week another phone call and still no refund. talked to woman who said she would process. guess what today a tree arrived and still no refund. another call to willis and again told will call you back.still waiting people!!i have alreeady paid someone else to plant a tree and now i have this. please dont do any business with this company very rude and love to hang up on you. After having done business with both willis and fast growing trees nursery, i recommend fastgrowingtrees.com.
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ID
#219320 Review #219320 is a subjective opinion of poster.
Location
Dallas, Texas

Willis Orchards Sells Dead Trees!

Last March my order placed with Willis Orchard Nursery arrived in late April that was unsatisfactory for several reasons, so I decided to send it all back. The almond tree order was sent too late, I think. When Willis answered the phone he convinced me to go ahead and plant the trees and if the trees didn't grow, he guaranteed that he would replace them. I was unhappy with the almond trees, because they looked like all the leaves had been stripped off during the shipment and a few leaves were even at the bottom of the shipping box, that I think were almond leaves. The almond trees were promptly planted but no buds ever appeared by the end of July and I asked Willis Orchards to send me replacements which they claimed they couldn't do until the Fall. Then I asked for a refund which they also refused to do. After reading their replacement policy I decided to just forget the huge hassle and take my loss and *** my lip. I believe that the almond trees died because Willis Orchards sent me weakened trees because they had been stripped of their leaves and pruned of their roots.
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2 comments
Anonymous
#290470

My history with Willis is about like the Houston Astros batting average....200. Out of three fruit trees ordered last year, one survived....this year, neither of the two trees received looks like it is going to make it.

I have ordered my last tree from Willis.

If you assume I don't know how to plant trees....let me say that I bat almost a thousand with trees from local nurseries. :(

Anonymous
#175938

Who is *** enough to buy a dead tree? YOU ARE!!!!!!! HA HA HAAAAAA!!!!!!!!!

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ID
#193835 Review #193835 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Willis Orchard Company Tree