Latest review first
Willis Orchard Company - Dead plants
Ordered three year Merlot grape plants. Two were dead on arrival, no good roots, two were mostly dead rerouting hopefully. Refused to refund. Very bad warranty policy. Will not refund cost of plants and shipping. Wanted the dead plants shipped back at customer costs. Do not buy from this company. Zero customer support.
Willis Orchard Company - Will our 6-7 foot flowering almond trees get leaves and flowers this year?
On March 21 2019 we purchased on line 6-7 foot flowering almond trees and they were received on April 10 2019. Order number was 100654607222. I am the President of The Garden Club and the chairperson of the civic group Beverly Leake placed the order. We thought we would be receiving trees with leaves but what we received were sticks with one or two small leaves on one tree and the tops cut off. We are a small garden club with plans on placing these in planters in our downtown area and we will look like fools to put sticks in that will neither flower or bear leaves. Plus we have limited funds to buy trees to begin with. Any assistance you can give us as to make our project work would be appreciated. We were very disappointed to open the box (tiny for four trees) and no leaves but sticks. Waiting to hear from you.
Willis Orchard Company - Very bad customer service
I ordered several trees from Wilis Orchard, the majority arrived ok not near the size I paid for and certainly not well branched. Two, however, arrived broken, I called them I emailed them twice then had to call again. The representative stated they would send replacements out that I was to keep the box as proof. I called in again after two weeks and no shipping notice. I spoke with Carrie, she was very rude told me that this was their busy time that she would get them out. I ordered trees the same day from another company and received better-looking trees more than a week earlier. It's not that bad things happen I get that they do, it's how a company deals with it, in my opinion, don't use this company
- Web-site and selection
I didn't like
- Product or customer service
I did not know wht I should expect for quality when ordering blueberry bushes that 2 - 3 ft tall and about 2 - 3 years old. I received one Brightwell and one Tifblue bush and they arrived with one single 3 ft main cane with a few leaves on the top and each had a couple...Read more
Purchased four grape vines last fall (2017)----All four arrived in November----followed the planting instructions to the letter exactly as the planting instructions were written-----this spring, one of the 4 (a 3yr black jumbo muscadine) never blossomed-----stem is...Read more
I wish to give zero!!!! Last years almost entire order I received WAS DEATH TREES......the only living tree died in June 2017. After multiple communication effort I RECEIVED A REPLACEMENT in April 2018 when 4 feet of snow without prior notice!!!!!!! - SEVERELY DAMAGED...Read more
I didn't like
- Quality of products that are mailed
Bareroot plants always have a chance of not surviving. We live in Idaho, and when speaking with customer service we were treated very kindly. Our plants will be replaced, without shipping costs if we return the dead plants. That is only fair so that they know that...Read more
Willis Orchard Company - Have not purchased yet
If you h ave complaints filed with the attorney general, consumer fraud in their state, and in your state. Contact the media.
I received a dead dried out peach tree and a dead useless rasberry bush. Might as well set my money on fire. Total waste of money and time, I guess I could rip it out of the ground and mail it back and then maybe they could send me something that is not completely dead...Read more
I ordered a Mulberry Tree last Spring. I planted the bare root plant according to the included instructions and it never grew. I immediately asked for a replacement or refund and was told that the there are NEVER any refunds, but if I wished, at my own expense, I could...Read more
Willis Orchard Company - Received my order. Very wilted leaves. Healed into organic s
Received my order. Leaves were very wilted. Healed in to organic soil, but all are dead. Not a happy camper.
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