Willis Orchard Company

Banana plants arrived dead, berries were twigs...they refused to let me return, refused to resend live plants and refused my money back. Lost $500

Horrible plants and horrible customer service.

Don't order from here or you will be sorry and out a lot of money don't buy from here $$$$$$$$

Purchased 3 trees from this company and one was dead. I contracted Willis Orchard and they wanted me to send them $35 to cover shipping for a tree I paid $45 for???

This is the way they provide customer service???? I can only imagine how many times this has happened to other customers but I will check with the BBB and file a complaint.

One tree died the second will make it but will not bear fruit as paid for.The return policy is a joke. I will never order anything from these people again.

Still waiting was told will be here today ,did not come

called 3 time and ask about my trees still don't have

Buyer beware. received a tree as a gift for grandmothers memorial garden and was not as pictured.

Called and they gave warranty instructions. Followed their process and was hung up on and laughed at. Very rude. Did not warranty the tree.

Looked into the business and see this is their practice. Very concerned for consumers and the overall health of their products.

Upon receiving my 10 plants (on order 100996****20) I noticed immediately that the leaves had broken dormancy and had already severely wilted. I healed them into the garden where they were to be planted (the ground was still frozen), watered them daily hoping they would come back to life.

Two tried to come back but all were too far gone.

I still planted them in the garden hoping the roots would send forth new sprouts but that never happened. All 10 plants were totally dead.

Not your problem but I order 2 of the wrong pear trees.

I ordered a Stella compact Cherry Tree in 2018. The tree arrived looking okay.

I planted it following their instructions. The tree did not thrive and lost its leaves one by one. By then, it was fall and I thought it was just getting ready for winter. The following spring 2019, it sprouted a handful of leaves close to the ground.

Again the leaves fell one by one. I thought the little tree was still adjusting. I sent an email and no one answered. I called today, and I was told that they didn't answer emails.

That was a shock, as all other retailers I deal with do. So after 1.5 yrs, I am convinced the tree is truly dead. So no refund, no replacement, zilch! I will never buy from them again.

Please listen to all these complaints. It's hit or miss with this company!

I am not complaining.

I ordered four musky dine vines, three arrived with leaves, one without.

I planted all four, three look good, the one still has no leaves.

It is early spring and my grape vines are not budded out yet so I will watch the new vine to see if it sets leaves.

I am not requesting a replacement at this time I just want you to know that the three look really good and one might not make it.

Thank you and have a good day.

L Winchester

When you read a description of a tree that makes it sound as if I you spend more money, you’ll get faster producing fruit from fruit trees, and then it doesn’t pan out like that, the description needs to be reworded. case in point: while researching, I went ahead and called customer service to see what “ Instant Orchard” refers to.

I was told that this term means more mature trees that fruit within first year— thus the higher costs. I placed an order for the most expensive offered— $99 for the tree plus $15 shipping. Received the tree approx . 2 months after ordering, in November 2018, planted exactly as recommended, and have babied this tree all summer.

I expected fruit in late Oct., early Nov.

or after first frost.

Tree, here in late Aug., barely has leaves.

When I’ve contacted customer service, OF COURSE, I “need to remove any grass ( there is little) around tree, add a chemical to stimulate leaf growth, and fruiting “generally takes two years”... contrary to what I was told before I ordered this tree.

I could have purchased the $20 one and had same results.

I’ve learned my lesson about ordering from Willis.

I bought 6 Champanel grapevines from Willis Orchards, after being directed to it's Company from Bing.com where it said Champanel Grape Vine [Seedless Bunch Grape Vines] Willis...

What came to me were 4 vines of average size and 2 vines that were of much smaller size. The two remained behind in size as it took one year for all of these to adapt to my soil before 4 of them produced a motley amount of grapes; many being removed because of the black rot around the stem.

Yet my focus was and remains on the fact that the few that graced my bowl were a slip skin, containing also a none edible sack containing 3 seeds each! Not at all a grape suitable for table eating. The slight juice about as much as you'd see in killing a bug, was very musky, tannic and muscadine tasting. We don't drink, and we can't eat any of the grape cause they hurt the mouth.

I now can either yank these out of the ground, or find a table grape graft for them after chopping them down to the base! This Company used false advertisement to move these wild fox grapevines, saying they were seedless and table grapes.

Wikipedia called it best, "Champanel Vine is an excellent choice for graft wood. I add to that...you can only expect a wild Muscadine experience with what ever they gave me in the name of "Champanel Vine."

Ordered three year Merlot grape plants. Two were dead on arrival, no good roots, two were mostly dead rerouting hopefully.

Refused to refund. Very bad warranty policy. Will not refund cost of plants and shipping. Wanted the dead plants shipped back at customer costs.

Do not buy from this company. Zero customer support.

WARNING. THIS COMPANY SENDS DEAD PLANTS AND WILL NOT RETURN YOUR MONEY.

DO NOT IGNORE THE NEGATIVE FEEDBACK/COMPLAINTS LIKE I DID.

YOU WILL GET RIPPED OFF.. REPLACEMENT OFFERED BUT IF IT DIED OR ARRIVED DEAD - THEY WOULD NOT DO ANYTHING.

THIS COMPANY IS A SCAM - LOOK UP THE COMPLAINTS FROM THE BETTER BUSINESS BUREAU AND OTHER SOURCES

I bought one autumn royal apricot tree and one sweet cherry in

2019. I planted them and they both leafed out.

then both died.

I do not understand how such nice looking trees can die, but I understand that this happens when the roots do not bring any water or nutrients to the tree. I did not have this happen to the 9 other trees that I bought from another nursery.

I ordered several trees from Wilis Orchard, the majority arrived ok not near the size I paid for and certainly not well branched. Two, however, arrived broken, I called them I emailed them twice then had to call again.

The representative stated they would send replacements out that I was to keep the box as proof. I called in again after two weeks and no shipping notice. I spoke with Carrie, she was very rude told me that this was their busy time that she would get them out.

I ordered trees the same day from another company and received better-looking trees more than a week earlier. It's not that bad things happen I get that they do, it's how a company deals with it, in my opinion, don't use this company