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Warranty Issues

1.0
Details
Willis Orchard Company - Warranty Issues
Willis Orchard Company - Warranty Issues
Willis Orchard Company - Warranty Issues
Buyer beware. received a tree as a gift for grandmothers memorial garden and was not as pictured. Called and they gave warranty instructions. Followed their process and was hung up on and laughed at. Very rude. Did not warranty the tree. Looked into the business and see this is their practice. Very concerned for consumers and the overall health of their products.

User's recommendation: Buyer beware.

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1 comment
Andrea B
#1878941

Hopefully more consumers will speak up

ID
#1994764 Review #1994764 is a subjective opinion of poster.
Cons
  • Product or customer service
  • Warranty issues
  • Dead tree
Loss
$150
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Dead Raspberry plants

4.0
Details
Upon receiving my 10 plants (on order 100996179420) I noticed immediately that the leaves had broken dormancy and had already severely wilted. I healed them into the garden where they were to be planted (the ground was still frozen), watered them daily hoping they would come back to life. Two tried to come back but all were too far gone. I still planted them in the garden hoping the roots would send forth new sprouts but that never happened. All 10 plants were totally dead.
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ID
#2121867 Review #2121867 is a subjective opinion of poster.
Pros
  • Web-site and selection
  • Availability
Cons
  • Quality of products that are mailed
Loss
$55
Preferred solution
Let the company propose a solution

Vines with no leaves

I am not complaining. I ordered four musky dine vines, three arrived with leaves, one without. I planted all four, three look good, the one still has no leaves. It is early spring and my grape vines are not budded out yet so I will watch the new vine to see if it sets leaves. I am not requesting a replacement at this time I just want you to know that the three look really good and one might not make it. Thank you and have a good day. L Winchester
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ID
#1888974 Review #1888974 is a subjective opinion of poster.

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Verified Reviewer

Resolved: My Stella Compact Cherry Tree died

4.8
Details
Update by user Mar 18

I spoke to a representative from Willis Orchards and after a few emails, including the original email voicing my concerns, and pictures of the dead tree, they offered to replace my tree. They only asked me to cover shipping charges. I feel it was a fair and reasonable request, so I complied.

Original review posted by user Mar 17
I ordered a Stella compact Cherry Tree in 2018. The tree arrived looking okay. I planted it following their instructions. The tree did not thrive and lost its leaves one by one. By then, it was fall and I thought it was just getting ready for winter. The following spring 2019, it sprouted a handful of leaves close to the ground. Again the leaves fell one by one. I thought the little tree was still adjusting. I sent an email and no one answered. I called today, and I was told that they didn't answer emails. That was a shock, as all other retailers I deal with do. So after 1.5 yrs, I am convinced the tree is truly dead. So no refund, no replacement, zilch! I will never buy from them again. Please listen to all these complaints. It's hit or miss with this company!

User's recommendation: Do not buy from this company.

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Resolved
ID
#1826975 Review #1826975 is a subjective opinion of poster.
Product
Willis Orchard Company Tree
Pros
  • Variety of interesting trees
Cons
  • Quality of products that are mailed
Loss
$59
Preferred solution
Full refund
1.7
Details
When you read a description of a tree that makes it sound as if I you spend more money, you’ll get faster producing fruit from fruit trees, and then it doesn’t pan out like that, the description needs to be reworded. case in point: while researching, I went ahead and...
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ID
#1634394 Review #1634394 is a subjective opinion of poster.
Product
Willis Orchard Company Fuyu Persimmon Tree
Cons
  • Quality of products that are mailed
  • Falsely advertised
  • Product or customer service
Reason of review
Poor customer service
Loss
$70
Preferred solution
Price reduction

DID NOT LIVE

3.8
Details
I bought one autumn royal apricot tree and one sweet cherry in 2019. I planted them and they both leafed out. then both died. I do not understand how such nice looking trees can die, but I understand that this happens when the roots do not bring any water or nutrients to the tree. I did not have this happen to the 9 other trees that I bought from another nursery.
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ID
#1611007 Review #1611007 is a subjective opinion of poster.
Location
Geneva, New York
Product
Willis Orchard Company Tree

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1.0
Details
I bought 6 Champanel grapevines from Willis Orchards, after being directed to it's Company from Bing.com where it said Champanel Grape Vine [Seedless Bunch Grape Vines] Willis... What came to me were 4 vines of average size and 2 vines that were of much smaller size....
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1 comment
Andrea B
#1878942

Thank you for your honesty on situation. Was your issue ever resolved?

ID
#1596396 Review #1596396 is a subjective opinion of poster.
Product
Willis Orchard Company Grapevine Plant
Pros
  • Availability
  • Web-site and selection
  • Quick delivery
Cons
  • Falsely advertised
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund

SCAM COMPANY

1.0
Details
WARNING. THIS COMPANY SENDS DEAD PLANTS AND WILL NOT RETURN YOUR MONEY. DO NOT IGNORE THE NEGATIVE FEEDBACK/COMPLAINTS LIKE I DID. YOU WILL GET RIPPED OFF.. REPLACEMENT OFFERED BUT IF IT DIED OR ARRIVED DEAD - THEY WOULD NOT DO ANYTHING. THIS COMPANY IS A SCAM - LOOK UP THE COMPLAINTS FROM THE BETTER BUSINESS BUREAU AND OTHER SOURCES
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1 comment
Andrea B
#1878944

Thank you for your honesty. Was your matter resolved?

ID
#1551169 Review #1551169 is a subjective opinion of poster.
Product
Willis Orchard Company Tree
Reason of review
Damaged or defective
Loss
$162
Preferred solution
Full refund

Dead plants

1.0
Details
Willis Orchard Company - Dead plants
Ordered three year Merlot grape plants. Two were dead on arrival, no good roots, two were mostly dead rerouting hopefully. Refused to refund. Very bad warranty policy. Will not refund cost of plants and shipping. Wanted the dead plants shipped back at customer costs. Do not buy from this company. Zero customer support.
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Featured
ID
#1517557 Review #1517557 is a subjective opinion of poster.
Location
Cartersville, Georgia
Product
Willis Orchard Company Grapevine Plant
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund

Will our 6-7 foot flowering almond trees get leaves and flowers this year?

On March 21 2019 we purchased on line 6-7 foot flowering almond trees and they were received on April 10 2019. Order number was 100654607222. I am the President of The Garden Club and the chairperson of the civic group Beverly Leake placed the order. We thought we would be receiving trees with leaves but what we received were sticks with one or two small leaves on one tree and the tops cut off. We are a small garden club with plans on placing these in planters in our downtown area and we will look like fools to put sticks in that will neither flower or bear leaves. Plus we have limited funds to buy trees to begin with. Any assistance you can give us as to make our project work would be appreciated. We were very disappointed to open the box (tiny for four trees) and no leaves but sticks. Waiting to hear from you.
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ID
#1514015 Review #1514015 is a subjective opinion of poster.

Willis Orchard Company Products and Services Reviews

Product or Service Reviews
Tree  2.2 23
Fuyu Persimmon Tree  1.0 1
Grapevine Plant  3.7 3
Blueberry Plant  1
Plant  1

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Very bad customer service

2.7
Details
I ordered several trees from Wilis Orchard, the majority arrived ok not near the size I paid for and certainly not well branched. Two, however, arrived broken, I called them I emailed them twice then had to call again. The representative stated they would send replacements out that I was to keep the box as proof. I called in again after two weeks and no shipping notice. I spoke with Carrie, she was very rude told me that this was their busy time that she would get them out. I ordered trees the same day from another company and received better-looking trees more than a week earlier. It's not that bad things happen I get that they do, it's how a company deals with it, in my opinion, don't use this company
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ID
#1489052 Review #1489052 is a subjective opinion of poster.
Product
Willis Orchard Company Tree
Pros
  • Web-site and selection
Cons
  • Product or customer service
Reason of review
Poor customer service
Loss
$170
Preferred solution
Deliver product or service ordered
I did not know wht I should expect for quality when ordering blueberry bushes that 2 - 3 ft tall and about 2 - 3 years old. I received one Brightwell and one Tifblue bush and they arrived with one single 3 ft main cane with a few leaves on the top and each had a couple...
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ID
#1330591 Review #1330591 is a subjective opinion of poster.
Product
Willis Orchard Company Blueberry Plant
Purchased four grape vines last fall (2017)----All four arrived in November----followed the planting instructions to the letter exactly as the planting instructions were written-----this spring, one of the 4 (a 3yr black jumbo muscadine) never blossomed-----stem is...
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ID
#1278089 Review #1278089 is a subjective opinion of poster.
Product
Willis Orchard Company Plant

CATASTROPHIC EXPERIENCE FOR THE SECOND CONSECUTIVE YEAR!

1.8
Details
Update by user Jul 06, 2018

Yes, I was contacted, was told that the photo of damaged tree will be showed to responsible person AND NOTHING HAPPENED FOR OVER 2 MONTHS. THIS IS BASICALLY END OF THE STORY.....

Update by user Jun 05, 2018

This is second consequtive year with so negative experience, this was replacement for all death trees in 2017 (only one arrive living, died within a months, rest arrived death!)

Original review posted by user Jun 04, 2018
I wish to give zero!!!! Last years almost entire order I received WAS DEATH TREES......the only living tree died in June 2017. After multiple communication effort I RECEIVED A REPLACEMENT in April 2018 when 4 feet of snow without prior notice!!!!!!! - SEVERELY DAMAGED APRICOT TREE AT THE LOWER TRUNK FROM THE NURSERY (I ordered just one 8 feet apricot as replacement for everything, because I did not have high hopes) that TREE is AGAIN DEATH!!!!!!!! Of note, I have close to 30 beautifully growing fruit trees (from 2017 and 2018 that I ordered from 4 other nurseries). NEVER EVER BUY FROM THIS COMPANY!!!!! I read reviews before my first order in 2017 and I did not take them seriously. My mistake!!!! First photo cut off the main branch of previously in nursery damaged tree at the bottom on 6/3/2018. Second photo damaged trunk upon arrival. Since, this was replacement for entire order in 2017, WILLIS ORCHARD DUMP ON ME DAMAGED TREE THAT OTHERWISE WOULD NEVER SELL!!!!!!
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ID
#1272099 Review #1272099 is a subjective opinion of poster.
Product
Willis Orchard Company Tree
Cons
  • Quality of products that are mailed
Reason of review
Bad quality
Loss
$128
Preferred solution
Full refund

We ordered 3 trees and 11 grapevines. One tree and 3 vines did not live. My experience in talking with Willis Orchard was good.

4.9
Details
Bareroot plants always have a chance of not surviving. We live in Idaho, and when speaking with customer service we were treated very kindly. Our plants will be replaced, without shipping costs if we return the dead plants. That is only fair so that they know that indeed the plants did not survive. if I do not return the dead plants, I will pay shipping, again only fair. My conversation with customer service was excellent. She was very friendly and answered all of my questions and gave advice when asked. The other plants are growing beautifully and are very healthy. I would recommend Willis Orchard.
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ID
#1261587 Review #1261587 is a subjective opinion of poster.
Location
Cartersville, Georgia
Product
Willis Orchard Company Grapevine Plant
Reason of review
Reliable warranty

Have not purchased yet

If you h ave complaints filed with the attorney general, consumer fraud in their state, and in your state. Contact the media.
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ID
#1259205 Review #1259205 is a subjective opinion of poster.