Willis Orchard Company Reviews | willisorchards.com @ PissedConsumer

Julie D Vys

Dead plants, refused refund

Mar 29, 2022

1.0

Willis Orchard Company - Dead plants, refused refund

Willis Orchard Company - Dead plants, refused refund - Image 2

Willis Orchard Company - Dead plants, refused refund - Image 3

Banana plants arrived dead, berries were twigs...they refused to let me return, refused to resend live plants and refused my money back. Lost $500 Horrible plants and horrible customer service. Don't order from here or you will be sorry and out a lot of money don't buy from here $$$$$$$$

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Loss:

$500

Preferred solution: Full refund

User's recommendation: Don't buy from here

William W Pri

Warranty

May 17, 2021

1.0

Purchased 3 trees from this company and one was dead. I contracted Willis Orchard and they wanted me to send them $35 to cover shipping for a tree I paid $45 for??? This is the way they provide customer service???? I can only imagine how many times this has happened to other customers but I will check with the BBB and file a complaint.

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Loss:

$45

Cons:

Lousy customer service

Preferred solution: Deliver product or service ordered

User's recommendation: stay away from this company and buy locally

Richard H Fmv

Paid extra for more mature tree's to have fruit year 1

Apr 27, 2021

1.0

One tree died the second will make it but will not bear fruit as paid for.The return policy is a joke. I will never order anything from these people again.

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Loss:

$150

Pros:

Had every tree i was looking for

Cons:

Warranty is bad

Preferred solution: Full refund

User's recommendation: Look somewhere else

Anonymous

Guest-2439957

Sylva, North Carolina

Not to happy

Mar 01, 2021

1.0

Still waiting was told will be here today ,did not come called 3 time and ask about my trees still don't have

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Andrea B Cmg

Warranty Issues

Jun 17, 2020

1.0

Willis Orchard Company - Warranty Issues

Willis Orchard Company - Warranty Issues - Image 2

Willis Orchard Company - Warranty Issues - Image 3

Buyer beware. received a tree as a gift for grandmothers memorial garden and was not as pictured. Called and they gave warranty instructions. Followed their process and was hung up on and laughed at. Very rude. Did not warranty the tree. Looked into the business and see this is their practice. Very concerned for consumers and the overall health of their products.

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Loss:

$150

Cons:

Not as advertised
Product or customer service
Dead tree

Preferred solution: Deliver product or service ordered

User's recommendation: Buyer beware

1 comment

Andrea B Cmg

Jun 17, 2020

Hopefully more consumers will speak up

Dale P Gnl

Dead Raspberry plants

Aug 17, 2020

4.0

Upon receiving my 10 plants (on order 100996****20) I noticed immediately that the leaves had broken dormancy and had already severely wilted. I healed them into the garden where they were to be planted (the ground was still frozen), watered them daily hoping they would come back to life. Two tried to come back but all were too far gone. I still planted them in the garden hoping the roots would send forth new sprouts but that never happened. All 10 plants were totally dead.

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Loss:

$55

Pros:

Web-site and selection
Availability

Cons:

Quality of products that are mailed

Preferred solution: Let the company propose a solution

Paul C Izb

I ordered two bosc pears trees and I wanted to order two red sugar pear trees. My name is Paul Coggins, Waynesboro, Tn. 38485. Iwould like to change my order to 2 red sugar pear trees. Paul Coggi

Oct 06, 2020

Not your problem but I order 2 of the wrong pear trees.

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Loss:

$13

Preferred solution: I want to order 2 red sugar pear trees. This is not what I ordered.

Resolved

Susan C Xin

Resolved: My Stella Compact Cherry Tree died

Mar 17, 2020

4.8

Updated by user Mar 18, 2020

I spoke to a representative from Willis Orchards and after a few emails, including the original email voicing my concerns, and pictures of the dead tree, they offered to replace my tree. They only asked me to cover shipping charges. I feel it was a fair and reasonable request, so I complied.

Original review Mar 17, 2020

I ordered a Stella compact Cherry Tree in 2018. The tree arrived looking okay. I planted it following their instructions. The tree did not thrive and lost its leaves one by one. By then, it was fall and I thought it was just getting ready for winter. The following spring 2019, it sprouted a handful of leaves close to the ground. Again the leaves fell one by one. I thought the little tree was still adjusting. I sent an email and no one answered. I called today, and I was told that they didn't answer emails. That was a shock, as all other retailers I deal with do. So after 1.5 yrs, I am convinced the tree is truly dead. So no refund, no replacement, zilch! I will never buy from them again. Please listen to all these complaints. It's hit or miss with this company!

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Loss:

$59

Pros:

Variety of interesting trees

Cons:

Quality of products that are mailed

Preferred solution: Full refund

User's recommendation: Do not buy from this company

larry w Jrn

Vines with no leaves

Apr 25, 2020

I am not complaining. I ordered four musky dine vines, three arrived with leaves, one without. I planted all four, three look good, the one still has no leaves. It is early spring and my grape vines are not budded out yet so I will watch the new vine to see if it sets leaves. I am not requesting a replacement at this time I just want you to know that the three look really good and one might not make it. Thank you and have a good day. L Winchester

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Featured

Anonymous

Guest-1517557

Cartersville, Georgia

Dead plants

Apr 18, 2019

1.0

Ordered three year Merlot grape plants. Two were dead on arrival, no good roots, two were mostly dead rerouting hopefully. Refused to refund. Very bad warranty policy. Will not refund cost of plants and shipping. Wanted the dead plants shipped back at customer costs. Do not buy from this company. Zero customer support.

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Loss:

$30

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Peg B Cjv

They need to reword descriptions

Aug 24, 2019

1.7

When you read a description of a tree that makes it sound as if I you spend more money, you’ll get faster producing fruit from fruit trees, and then it doesn’t pan out like that, the description needs to be reworded. case in point: while researching, I went ahead and called customer service to see what “ Instant Orchard” refers to. I was told that this term means more mature trees that fruit within first year— thus the higher costs. I placed an order for the most expensive offered— $99 for the tree plus $15 shipping. Received the tree approx . 2 months after ordering, in November 2018, planted exactly as recommended, and have babied this tree all summer. I expected fruit in late Oct., early Nov. or after first frost. Tree, here in late Aug., barely has leaves. When I’ve contacted customer service, OF COURSE, I “need to remove any grass ( there is little) around tree, add a chemical to stimulate leaf growth, and fruiting “generally takes two years”... contrary to what I was told before I ordered this tree. I could have purchased the $20 one and had same results. I’ve learned my lesson about ordering from Willis.

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Loss:

$70

Cons:

Quality of products that are mailed
Falsely advertised
Product or customer service

Reason of review:

Poor customer service

Preferred solution: Price reduction

ruhamah

Highly disappointed with the results

Jul 22, 2019

1.0

I bought 6 Champanel grapevines from Willis Orchards, after being directed to it's Company from Bing.com where it said Champanel Grape Vine [Seedless Bunch Grape Vines] Willis... What came to me were 4 vines of average size and 2 vines that were of much smaller size. The two remained behind in size as it took one year for all of these to adapt to my soil before 4 of them produced a motley

amount of grapes; many being removed because of the black rot around the stem. Yet my focus was and remains on the fact that the few that graced my bowl were a slip skin, containing also a none edible sack containing 3 seeds each! Not at all a grape suitable for table eating. The slight juice about as much as you'd see in killing a bug, was very musky, tannic and muscadine tasting. We don't drink, and we can't eat any of the grape cause they hurt the mouth. I now can either yank these out of the ground, or find a table grape graft for them after chopping them down to the base! This Company used false advertisement to move these wild fox grapevines, saying they were seedless and table grapes. Wikipedia called it best, "Champanel Vine is an excellent choice for graft wood. I add to that...you can only expect a wild Muscadine experience with what ever they gave me in the name of "Champanel Vine."

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Loss:

$200

Pros:

Quick delivery
Availability
Web-site and selection

Cons:

Falsely advertised

Reason of review:

Not as described/ advertised

Preferred solution: Full refund

1 comment

Andrea B Cmg

Jun 17, 2020

Thank you for your honesty on situation. Was your issue ever resolved?

Helpful

Anonymous

Guest-1611007

Geneva, New York

DID NOT LIVE

Aug 03, 2019

3.8

I bought one autumn royal apricot tree and one sweet cherry in 2019. I planted them and they both leafed out. then both died. I do not understand how such nice looking trees can die, but I understand that this happens when the roots do not bring any water or nutrients to the tree. I did not have this happen to the 9 other trees that I bought from another nursery.

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Landscaping and Gardening Expert Talks

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Jun 8, 2022

Drought and water restrictions put lawns at risk in dry areas. Watch lawn expert tips on how to grow lawns with less water and preserve the healthy yard despite a drought.

John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

Terry R Hvv

SCAM COMPANY

Jun 05, 2019

1.0

WARNING. THIS COMPANY SENDS DEAD PLANTS AND WILL NOT RETURN YOUR MONEY. DO NOT IGNORE THE NEGATIVE FEEDBACK/COMPLAINTS LIKE I DID. YOU WILL GET RIPPED OFF.. REPLACEMENT OFFERED BUT IF IT DIED OR ARRIVED DEAD - THEY WOULD NOT DO ANYTHING. THIS COMPANY IS A SCAM - LOOK UP THE COMPLAINTS FROM THE BETTER BUSINESS BUREAU AND OTHER SOURCES

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Loss:

$162

Reason of review:

Damaged or defective

Preferred solution: Full refund

2 comments

Guest-1966512

Dec 25, 2020

I am running into the same situation. Guarantee policy might be fine but if anything is replaced you have to pay the high shipping fee.

Also all you get is a credit which means you might go through the same problem again. Don't purchase anything on line because do not know what you will get Bob R

Helpful

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Darlene B Uqd

Very bad customer service

Mar 09, 2019

2.7

I ordered several trees from Wilis Orchard, the majority arrived ok not near the size I paid for and certainly not well branched. Two, however, arrived broken, I called them I emailed them twice then had to call again. The representative stated they would send replacements out that I was to keep the box as proof. I called in again after two weeks and no shipping notice. I spoke with Carrie, she was very rude told me that this was their busy time that she would get them out. I ordered trees the same day from another company and received better-looking trees more than a week earlier. It's not that bad things happen I get that they do, it's how a company deals with it, in my opinion, don't use this company

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Loss:

$170

Pros:

Web-site and selection

Cons:

Product or customer service

Reason of review:

Poor customer service

Preferred solution: Deliver product or service ordered

Darlene E Hak

Will our 6-7 foot flowering almond trees get leaves and flowers this year?

Apr 13, 2019

On March 21 2019 we purchased on line 6-7 foot flowering almond trees and they were received on April 10 2019. Order number was 100654****22. I am the President of The Garden Club and the chairperson of the civic group Beverly Leake placed the order. We thought we would be receiving trees with leaves but what we received were sticks with one or two small leaves on one tree and the tops cut off. We are a small garden club with plans on placing these in planters in our downtown area and we will look like fools to put sticks in that will neither flower or bear leaves. Plus we have limited funds to buy trees to begin with. Any assistance you can give us as to make our project work would be appreciated. We were very disappointed to open the box (tiny for four trees) and no leaves but sticks. Waiting to hear from you.

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Contact Information

Website:

www.willisorchards.com

Mailing Address:

200 McCormick Rd SW

Cartersville, Georgia 30120

United States

Phone:

(866) 586-6283

Contact Willis Orchard Company Customer Service

About

Summary

Willis Orchard Company is famous for selling the highest quality fruit trees, shade trees, flowering trees, palm trees, nut trees and plants at the most affordable prices. Along with selling plants, of Willis Orchard Company gives practical advice from the knowledgeable experts and old-fashioned customer service, providing customers with information about the trees and plants that are available to them and what will grow best in their particular environment. Willis Orchard Company gives "Friendly Guarantee" on every product it sells and delivers to every customer a healthy tree or plant - from apple trees and palm trees to bamboo plants and blueberry plants - of the correct size and assortment specified.

Willis Orchard Company is ranked 62 out of 590 in Landscaping and Gardening category

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Willis Orchard Company

Willis Orchard Company Overview

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Top Willis Orchard Company Reviews

"Dead Raspberry plants"

"Dead plants, refused refund"

Dead plants, refused refund

Warranty

Paid extra for more mature tree's to have fruit year 1

Not to happy

Warranty Issues

Dead Raspberry plants

I ordered two bosc pears trees and I wanted to order two red sugar pear trees. My name is Paul Coggins, Waynesboro, Tn. 38485. Iwould like to change my order to 2 red sugar pear trees. Paul Coggi

Resolved: My Stella Compact Cherry Tree died

Vines with no leaves

Dead plants

They need to reword descriptions

Highly disappointed with the results

DID NOT LIVE

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

SCAM COMPANY

Very bad customer service

Will our 6-7 foot flowering almond trees get leaves and flowers this year?

About

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