Willis Orchard Company Reviews and Complaints
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Willis Orchard Company in Bronx, New York - Love dead trees? Order one from Willis
That's what they send! My wife ordered four from Willis, and they arrived DEAD! They weren't even alive when they left the post office! And in fact, a guy in a U-Haul dropped the box off and ran! Not a USPS, Not UPS, Not FedEx. A U HAUL! He didn't even ring the bell! All I got were four "trees" in a small box, all tied together in a plastic bag that had dried roots with no soil around them.
Review
Product
Reason of review
Damaged or defective
We ordered an apple tree- We received and planted it in November- which they said would be no problem... by the following summer it still hadn't come to life.... so we called and they gave us a major hassle (no returns- only exchanges)... so we ordered a cherry and a...
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Review
Product
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Let the company propose a solution
Willis Orchard Company in Williston, South Carolina - Willow oak trees --dead
I ordered three willow oaks in early march. Planted them two days after I received them as per instructions. They have been watered as per the instructions. This id July and there aren't any leaves on them as yet. When I scrape the bark 1/2 way up it is brown underneath.I have my hopes that they will produce leaves any time but I don't think that will happen. I know that you guarantee them for a year. I would like to return them but I don't know what the procedure is. Hopefully someone can inform me of what to do. Doug Trauschke Williston, S.C. mrdoug@tds.net
Review
Pros
- Quick delivery
Cons
- Trees died
Reason of review
Bad quality
Loss
$75
Preferred solution
Let the company propose a solution
Willis Orchard Company in Santa Fe, New Mexico - 100 % satisfied
I ordered a very special lilac, Pocahontas Lilac Tree, and didn't realize it was coming from Georgia all the way out west. Not to worry. The plant arrived beautifully packed, in excellent condition. The plant was slightly bigger than advertised and the packing held moisture so the roots were happy yet the packing was designed to be easily opened. I waited only 24 hours to plant. I followed the explicit planting directions exactly and in two days new leaves were sprouting. They give careful instructions for good reason, the rest is up to the customer. I will definitely order from Willis again.
Review
Product
Reason of review
Good quality
Ordered three varieties of 3 year old vines. Got vines that were obviously not 3 years old, pencil thin, many without any root, and suspect they are not the correct variety. 1/3 did not sprout in spring. When I called to get replacements in May they told me that I...
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Review
Reason of review
Not as described/ advertised
Willis Orchard Company in Belleview, Florida - Wrong product sent
In fall 2011, i ordered 2 Thompson seedless grape plants as part of a @$400+ order (including shipping). Last year they produced what appears to be concord grapes, as the fgrapes were purple, and were heavily seeded. I called them today, as it took me this ling to find the suppliers original order. I was told to take a photo and send that to them. This means that they want me, who paid them over $400 for an order must allow a formerly very satisfied customer to wait for an additional year to get the $11.90 Thompson seedless grape plants that I ordered 3 years ago. Thank you Willis Orchards. I hope that the cents you made by sending the wrong product is worth a lost customer.
Review
Pros
- All but the grapes did well
Cons
- Sent wrong grapes
Reason of review
Not as described/ advertised
Loss
$12
Preferred solution
Deliver product or service ordered
Willis Orchard Company - Terrible Products-Terrible Service
Two of four trees did not emerge from dormancy-All planted in pots and cared for equally- 20- dollar store credit-Want 19 dollars to ship again-Their reps are not helpful and this company does not in any way compare to the huge number of mail order businesses I have dealt with. I have read many negative reviews about this company-Too Late for me but not for you. Do your research!!! Go to Dave's Garden and really read all of the reviews in depth- There are also many other sources to tell you about their lack of product and lack of service.
Review
Product
Reason of review
Damaged or defective
Loss
$20
Preferred solution
Full refund
Tags
Willis Orchard Company in Saint James, North Carolina - Persimmons trees
I bought 4 persimmons trees And none of them survive except there was a bunch of other vegetations growing at the bottom of the stems. I called and explain to them the problem and they told me to send them back which I will agree accordingly but who is going to pay for the shipping charges I will not recommend to anyone I expect a good customer service to handle this issue. This will be last time I ever purchase a tree from Willis I also hope that in future they will check their products before shipping them out Thank you
Review
Product
Loss
$71
Willis Orchard Company in Elizabethtown, Pennsylvania - They sent me the wrong item
I ordered white oak trees in spring of 2013 and they sent me willow oaks. I had to send them pictures of the leaves to prove that they send me the wrong item. I then did not receive the replacements until fall of 2013. None of the items that were replaced survived. They said that they would not replace the trees unless I returned them pre- paid. I ordered white oak trees in spring of 2013 and they sent me willow oaks. I had to send them pictures of the leaves to prove that they send me the wrong item. I then did not receive the replacements until fall of 2013. None of the items that were replaced survived. They said that they would not replace the trees unless I returned them pre- paid. I ordered white oak trees in spring of 2013 and they sent me willow oaks. I had to send them pictures of the leaves to prove that they send me the wrong item. I then did not receive the replacements until fall of 2013. None of the items that were replaced survived. They said that they would not replace the trees unless I returned them pre- paid.
Review
Product
Loss
$75
Peach Trees Review
DOA 2 flowering peppermint peach trees. 1st response from them: "Send photos." The 2nd response was "wait," last response was "you return and you pay, we'll send trees." We wondered how could a business continue, treating customers like this.
Review
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